Complaints treated
All complaints we receive are recorded. A table lists all legal complaints that have been dealt with.
Processed lawful complaints
The water authority to further improve its services. Complaints are an important indicator in this regard. All complaints we receive are recorded. The water authority be transparent, which is why we publish this information. The table below lists all complaints that have been handled.
| Date | Organizational unit | Job title | Behavior | Findings | Verdict | Conclusions | Date |
|---|---|---|---|---|---|---|---|
2024 No H9 complaints were processed in 2024. | - | - | - | - | - | - | . |
| September 25, 2023 | Water Systems & Water Safety | Licensing officer | Poor communication | The complaint is identical to a complaint on which a decision has already been made. | Unfounded | No new facts or circumstances that would lead to a different judgment. | November 21, 2023 |
| April 15, 2022 | Water Systems & Water Safety | Team Manager | Exceeding deadlines and uncooperative attitude | The water authority given very little time to respond substantively. A deadline of two days is set. The water authority that it considers a response period of seven days to be reasonable. Ultimately, the water authority responds substantively water authority eight working days. The water authority does not deliberately water authority proposals for a thorough investigation by the expert. | Unfounded | The committee has established that the water authority is handling water authority complainant's case with the utmost care, transparency, and diligence. The water authority in a timely manner and, if no substantive response can be given, the complainant's lawyer is also informed of this. The water authority continuously and only with the complainant's lawyer. This is because the complainant himself has chosen to have all communication take place via his lawyer. | July 19, 2022 |
Recorded data from complaints register
The following information is included in the complaints register:
- Date: The date on which a complaint was received
- Organizational unit: The organizational unit concerned
- Job title: The job title of the civil servant who is the subject of the complaint
- Conduct: Description of the conduct to which the complaint relates
- Findings: A representation of the facts established during the investigation of the complaint.
- The verdict: Assessment of the complaint
- The conclusions: The conclusions that the organisation draws organisation itself based on the assessment,
- Date: The date of the judgment