Complaints treated
All complaints we receive are recorded. A table lists all legal complaints that have been dealt with.
Legal complaints handled
The water authority is working to further improve its services. Complaints are an important indicator in this regard. All complaints we receive are recorded. The water authority aims to be transparent, which is why we publish this information. The table below lists all complaints that have been handled.
| Date | Organizational unit | Job title | Behavior | Findings | Verdict | Conclusions | Date stamp |
|---|---|---|---|---|---|---|---|
2024 No H9 complaints were processed in 2024. | - | - | - | - | - | - | . |
| September 25, 2023 | Water Systems & Water Safety | Licensing officer | Poor communication | The complaint is identical to a complaint on which a decision has already been made. | Unfounded | No new facts or circumstances that would lead to a different judgment. | November 21, 2023 |
| April 15, 2022 | Water Systems & Water Safety | Team Manager | Exceeding deadlines and uncooperative attitude | The water board is given very little time to respond substantively. A deadline of two days is set. The water board indicates that it considers a response period of seven days to be reasonable. Ultimately, the water board responds substantively within eight working days. The water board is not deliberately delaying the proposals for a thorough investigation by the expert. | Unfounded | The committee has established that the water board is handling the complainant's case with the utmost care, transparency, and diligence. The water board responds in a timely manner and, if no substantive response can be given, the complainant's lawyer is also informed of this. The water board communicates continuously and only with the complainant's lawyer. This is because the complainant himself has chosen to have all communication take place via his lawyer. | July 19, 2022 |
Recorded data from complaints register
The following information is included in the complaints register:
- Date: The date on which a complaint was received
- Organizational unit: The organizational unit concerned
- Job title: The job title of the civil servant who is the subject of the complaint
- Conduct: Description of the conduct to which the complaint relates
- Findings: A representation of the facts established during the investigation of the complaint.
- The ruling: Assessment of the complaint
- The conclusions: The conclusions that the organization draws for itself based on the assessment,
- Date: The date of the judgment