Processed complaints
All formal complaints we receive are recorded and published after they have been addressed
Processed formal complaints
The water authority to further improve its services. Complaints serve as an important indicator in this regard. We record all complaints we receive. The water authority transparency, which is why we publish this information. The complaints we have addressed are listed on the open.noorderzijlvest.nl portal.
Information included in the complaints register
The following information is included in the complaints register:
- Date: The date on which a complaint was received
- Organisational entity: The organisational entity in question
- Job title: The job title of the civil servant who is the subject of the complaint
- Conduct: Description of the conduct to which the complaint relates
- Findings: A representation of the facts established during the investigation of the complaint
- The opinion: the assessment of the complaint
- The conclusions: The conclusions that the organisation draws for itself based on the opinion
- Date: The date of the opinion