Complaint regarding tendering

Do you disagree with a tender or part of a tender? Submit your complaint to the Noorderzijlvest Water Authority Tender Complaints Desk. Complaints cannot relate to the procurement and tendering policy of the Noorderzijlvest Water Authority in general. 

Complaint form for tendering

Who can file a complaint regarding tendering? 

Only entrepreneurs who have an interest in acquiring a specific public contract can file a complaint.

These are: 

  • Interested entrepreneurs
  • (Potential) bidders and candidates
  • Subcontractors of (potential) tenderers and candidates, insofar as they do not complain about the principal contractor-subcontractor relationship
  • Industry organizations and industry-related advisory centers for entrepreneurs

Anonymous complaints are not permitted.

What do you need? 

  • eRecognition level EH2+
  • The case number of the descriptive document

How does it work? 

  • Use the form ‘Complaint about tendering’
  • There are no costs associated with submitting a complaint.

Would you prefer to submit your complaint in writing? You can send your complaint to:

Noorderzijlvest Water Authority
PO Box 18
9700 AA Groningen

Clearly state your name and address, the date of the complaint, the case number of the descriptive document, the description of the complaint, and how the complaint could be resolved. 

How does the procedure work? 

  • You will receive confirmation of receipt of your complaint. The same letter will explain the next steps in the procedure.
  • The complaint will be handled by the Noorderzijlvest Water Authority Procurement Complaints Desk. This desk consists of a purchaser and a lawyer who are not directly involved in the procurement process to which the complaint relates.
  • Submitting a complaint does not suspend the tendering procedure. The Noorderzijlvest Water Authority is free to decide whether or not to suspend the tendering procedure.
  • The Complaints Desk then investigates whether the complaint is justified. It does this by investigating the facts, examining the information provided by the complainant, and, if necessary, hearing the parties involved.
  • The Complaints Desk advises the Water System and Water Safety Manager.
  • The Water System and Water Safety Manager will decide on your complaint.
  • You will receive a decision on your complaint from the Noorderzijlvest Water Authority.

Would you like to know more?